Shop Floor Foods Team Leader

Marks & Spencer Plc; Shrewsbury; On-site; GBP 30,000 - 42,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Foods to lead from the front on the shop floor, setting pace, raising standards and inspiring the team to deliver standout service and strong commercial results.

You'll be a confident, people-first leader who thrives in fast-moving retail, coaches others, uses data to drive decisions, and champions service, inclusion and the M&S way. This role focuses on front-line leadership, not back-office, with opportunities to grow with the business.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behavior's.

Responsibilities

• Lead from the front on the shop floor to set pace, raise standards and inspire your team to deliver standout service and strong commercial results.
• Coach and develop team members, using data and insights to drive decisions and performance.
• Maintain high standards of safety, availability and operational excellence.
• Engage with customers and colleagues to deliver five-star service in a fast-moving environment.
• Foster an inclusive culture where people feel valued and encouraged to grow with M&S.

Skills

Team leadership

Commercial awareness

Coaching & development

Communication

Adaptability

Digital confidence

Customer service

Change leadership

Job description

Marks & Spencer Plc is seeking a Team Manager in Foods to lead from the front on the shop floor, setting pace, raising standards and inspiring the team to deliver standout service and strong commercial results.

You'll be a confident, people-first leader who thrives in fast-moving retail, coaches others, uses data to drive decisions, and champions service, inclusion and the M&S way. This role focuses on front-line leadership, not back-office, with opportunities to grow with the business.