Shop Floor Sales & Customer Experience Associate

JDSports; Tamworth; On-site; GBP 20,000 - 23,000; Full time

Job summary

JD Sports in Tamworth is seeking a Store Colleague to help customers feel valued and excited about our products. You’ll greet shoppers on the shop floor, keep displays looking sharp, replenish stock, and maintain high standards.

In a fast-paced retail environment, you’ll learn new skills, work with a supportive team, and contribute to delivering excellent service and smooth store operations every day.

Qualifications

• Experience delivering high level of customer service.
• Able to adapt communication style to different customers.
• Willingness to learn store procedures and standards.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptive communication

Customer engagement

Organisational skills

Collaborative teamwork

Willingness to learn

Job description

JD Sports in Tamworth is seeking a Store Colleague to help customers feel valued and excited about our products. You’ll greet shoppers on the shop floor, keep displays looking sharp, replenish stock, and maintain high standards.

In a fast-paced retail environment, you’ll learn new skills, work with a supportive team, and contribute to delivering excellent service and smooth store operations every day.