Shop Cover Supervisor - Zero hours

Premier; Abergavenny; On-site; GBP 16,000 - 23,000; Part time

Job summary

Blue Cross in Abergavenny is seeking a Shop Cover Supervisor on a zero-hours basis. You’ll support our volunteers, welcome customers, and help keep the shop tidy, well stocked and attractive for fundraising.

In this role you’ll price donations, promote Gift Aid, assist with displays, and contribute to a friendly, community-focused shop environment.

Qualifications

• Previous retail experience, including supervising or managing teams.
• Flexible shifts; willing to cover varying hours.
• Organised, practical and ready to support volunteers and customers.

Responsibilities

• Provide excellent customer service and welcome visitors.
• Support volunteers and maintain a positive shop environment.
• Price items, process donations and create appealing displays.
• Ensure Gift Aid is sign‑ups are promoted and donations are ready to sell.

Skills

Retail experience

Supervising

Customer service

Flexibility

Organised

Job description

10 Nov, 2026# Shop Cover Supervisor - Zero hours* CV-Library* Abergavenny, United KingdomTemporary Charity### Job DescriptionDescriptionContract: Zero HoursSalary: £14.24 p/hourLocation: Abergavenny, NP7 5AEClosing date: Tuesday 24th November 2026 Love retail and making a difference?Our busy charity shop in Abergavenny is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find.More about the roleCustomer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment.If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day.This is a zero-hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.About youYou’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings. Support and motivate our wonderful volunteers Help customers feel right at home (dogs too!) Keep the shop floor looking its best Make sure donations are processed, priced, and ready to sell Bring energy, organisation and a sense of humour to the shiftUsing AI in your applicationWe’re happy for you to use AI tools to help you prepare your application, for example to organise your thoughts, improve clarity or check spelling and grammar. However, your application must be an honest reflection of your own skills, experience and achievements, and AI should not be used to write your application for you or create examples that aren’t your own.Please read our page on our website