Assistant Shop Manager

Premier; Bromsgrove; On-site; GBP 13,000 - 15,000; Part time

Job summary

Premier charity shop in Bromsgrove is seeking an Assistant Shop Manager to lead a team of volunteers and support the Shop Manager with everyday operations.

You'll drive sales, oversee cash handling, train volunteers, and ensure excellent customer service while engaging with the local community. The role is part-time (21 hours over 3 days) with a fixed pattern, including weekends as needed.

Qualifications

• Previous experience in a retail environment.
• Cash handling and reconciliation experience.
• Experience of leading a team.
• Experience of providing great customer experience.
• Computer and administration skills.

Responsibilities

• Support the Shop Manager and volunteers to drive sales.
• Recruit, train and supervise new volunteers.
• Merchandise and source donations and maintain merchandising standards.
• Provide excellent customer service to donors and shoppers.
• Flexible pattern, including weekends and bank holidays.

Skills

Retail leadership

Team leadership

Cash handling

Customer service

Merchandising

Administration/Computers

Volunteer management

Training volunteers

Job description

# Assistant Shop Manager£13,987 yearly* CV-Library* Bromsgrove, United KingdomPermanent Charity### Job DescriptionDescriptionContract: Permanent, part time (21 hours over 3 days)Salary: £13,987 (£23,311 FTE)Location: High Street, Bromsgrove, B61 8AEClosing date: Tuesday 24th November 2026 Join our friendly charity retail team in Bromsgrove as an Assistant Manager. This is more than just a retail job, it’s an opportunity to support a great cause, connect with your local community and help turn donations into meaningful impact every single day!More about the roleUsing your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home! This store really needs someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes. We're looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. We'd like you to have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. In this role, you will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and provide a quality customer service to those both purchasing and donating. You could be a current team leader or supervisor, looking to take on more management responsibility or you could be an experienced manager (or deputy) looking for a new challenge. We want to hear from you to see if we are the employer for you! Our shop is open Monday to Saturday from 09:30 to 17:00, and your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work. This working pattern includes weekends and bank holidays so having the ability to be flexible is essential, and you may also be required to support with additional holiday and sickness cover.About youYou will have:Previous experience of working in a retail environmentCash handling and reconciliation experienceExperience of leading a teamExperience of providing great customer experienceComputer and administration skills It would also be great if you had:Managing volunteersUsing AI in your applicationWe’re happy for you to use AI tools to help you prepare your application, for example to organise your thoughts, improve clarity or check spelling and grammar. However, your application must be an honest reflection of your own skills, experience and achievements, and AI should not be used to write your application for you or create examples that aren’t your own.Please read our page on our website