Shop Cover Supervisor - Zero hours

Blue Cross; Abergavenny; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Wellbeing support

24/7 GP access

Pension scheme with enhanced employer

Employee discounts

Job summary

Blue Cross in Abergavenny is seeking a Shop Cover Supervisor on a zero-hours basis. You’ll help keep the shop running smoothly, support our volunteers, and welcome customers looking for their next great find.

You’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising, and ensure the shop floor is attractive, safe and ready to sell. You’ll join a friendly, motivated team and contribute to Blue Cross's work for pets and people.

Qualifications

• Experience in retail customer service and supporting volunteers.
• Ability to supervise and adapt to varying shifts.
• Organised and practical with good attention to detail.

Responsibilities

• Support and motivate volunteers on shift.
• Assist customers and create welcoming shop ambience (dogs welcome).
• Price items, process donations and maximise Gift Aid.
• Keep the shop floor attractive, safe and well stocked.

Skills

Customer service

Retail experience

Volunteer supervision

Flexibility

Organised

Job description

Shop Cover Supervisor - Zero hours

Application Deadline: 26 November 2026

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Abergavenny

Reporting To: Shop Manager

Compensation: £14.24 / hour

Description

Contract: Zero Hours

Salary: £14.24 p/hour

Location: Abergavenny, NP7 5AE

Closing date: Thursday 26th November 2026

interview date: Monday 7th December 2026

Love retail and making a difference?

Our busy charity shop in Abergavenny is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find.

More about the role

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.

You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment.

If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day.

This is a zero-hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.

About you

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• Support and motivate our wonderful volunteers
• Help customers feel right at home (dogs too!)
• Keep the shop floor looking its best
• Make sure donations are processed, priced, and ready to sell
• Bring energy, organisation and a sense of humour to the shift

Using AI in your application

We’re happy for you to use AI tools to help you prepare your application, for example to organise your thoughts, improve clarity or check spelling and grammar. However, your application must be an honest reflection of your own skills, experience and achievements, and AI should not be used to write your application for you or create examples that aren’t your own.

Please read our guidance on using AI when applying to Blue Cross before submitting your application.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.