Retail Cover Supervisor (zero hours) - Shrewsbury

Premier; Shrewsbury; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

GP access via MetLife

Employee discounts across retailers

Wellbeing programs

Job summary

Blue Cross is seeking a Zero Hours Cover Supervisor for its charity shop in Shrewsbury. You’ll support volunteers, welcome customers, and drive Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor attractive and safe.

You’ll supervise shop operations, assist with window displays, coordinate shifts as hours vary, and contribute to a friendly, community-driven environment. Prior retail supervisory experience is preferred; flexibility is essential.

Qualifications

• Retail experience required.
• Experience supervising or managing a small team is helpful.
• Strong customer service skills and a friendly approach.

Responsibilities

• Supervise and support volunteers to run the shop smoothly.
• Welcome customers, handle enquiries and assist with donations.
• Price items, maximise Gift Aid, and maintain attractive, safe displays.

Job description

10 Nov, 2026# Retail Cover Supervisor (zero hours) - Shrewsbury* CV-Library* Shrewsbury, United KingdomTemporary Charity### Job DescriptionDescriptionContract: Zero HoursSalary: £14.24 p/hourLocation: Shrewsbury SY1 1DNClosing date: Monday 23rd November 2026Love retail and making a difference?Our busy charity shop is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find. More about the roleCustomer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment.If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day. This is a zero-hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay. About you You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings. Support and motivate our wonderful volunteers Help customers feel right at home (dogs too!) Keep the shop floor looking its best Make sure donations are processed, priced, and ready to sell Bring energy, organisation and a sense of humour to the shift How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefitsOur people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Pension scheme with enhanced employer contribution Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the