Shop Assistant

Firmdale Hotels - Purchasing; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading luxury retail brand in London is seeking a Retail Assistant to deliver exceptional customer experiences and support store operations. In this full-time role, you'll drive sales, manage bookings, and maintain high standards. Ideal candidates will possess strong communication skills and experience in luxury retail is preferred. The position offers an annual salary of £26,000, health benefits, and various employee perks including discounts and ongoing training.

Benefits

Annual salary of £26,000

Financial wellbeing app

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Ongoing training

Exclusive discounts

Qualifications

• Experience in luxury retail or interiors is an advantage.
• Strong service skills for exceptional customer experience.
• Attention to detail for accurate stock management.

Responsibilities

• Deliver a warm, 5-star customer experience.
• Drive retail performance by recommending products.
• Manage furniture consultation bookings efficiently.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Problem-solving

Job description

RETAIL ASSISTANT – SHOP KIT KEMP

Location: Ham Yard, London

Terms: Full-time (40 hours per week), Tuesday – Saturday, 9.45am – 6.15pm. Flexibility for seasonal demand and occasional late-night shopping events is required.

ABOUT THE ROLE

We are looking for a highly motivated, enthusiastic and passionate Retail Assistant to join us at the Shop Kit Kemp store in Ham Yard, London. (https://shop.kitkemp.com/)

With excellent customer service experience and a warm and friendly personality, you will greet all clients and ensure they receive a 5-star service whilst in the store. This is an exciting opportunity for a versatile individual who lives and breathes the Kit Kemp philosophy - championing British craftsmanship, interior excellence and an uncompromising attention to detail to the highest professional standard.

As the face of the brand, you will provide an intuitive experience for both store customers and hotel guests. You are someone who is comfortable working both as of a team and independently, with the self-motivation to maintain impeccable standards when working alone. We value proactive thinking and encourage ideas that help make a difference in our daily operations.

RESPONSIBILITIES

Deliver a warm, intuitive and seamless 5-star customer experience ensuring every customer feels welcomed, cared for and well-informed.

Demonstrate exceptional knowledge of all Shop Kit Kemp retail categories, including furniture, home accessories, art, gifting, dining, fragrance and bath & body, as well as customisation services and customer in-store events.

Actively drive retail performance by confidently recommending products, converting browsing into sales and supporting daily or weekly retail targets.

Manage furniture consultation bookings by coordinating with our head office team, ensuring the store is prepared for appointments.

Liaise closely with the head office team to ensure smooth daily operations, regular inventory checks and replenishment orders.

Coordinate with the Ham Yard Hotel team to ensure guest orders and requests are followed up and implemented promptly.

Maintain impeccable standards of cleanliness, presentation and organisation across the retail floor and stock hold areas in line with visual merchandising guidelines.

Ensure customer calls and email enquiries are completed accurately and stored in line with company procedures.

Support the wider retail and creative teams with operational tasks, stock management, daily checklists and other ad-hoc duties as required.

Assist with in-store events, including setup, hosting and ensuring guests feel supported and engaged.

SKILLS YOU WILL BRING

Experience within a luxury retail, design or interiors environment would be an advantage.

Strong customer service and communication skills to provide an exceptional customer experience.

A brand champion who believes wholeheartedly in the uniqueness of the Kit Kemp brand and products.

Attention to detail for accurate stock management, inventory control and shop floor presentation.

Strong organisational and time management skills for handling customer queries and targets.

Ability to handle customer feedback and complaints professionally, with a solution-oriented approach.

Natural multi-tasker with a can-do, flexible attitude and positive energy.

Excellent interpersonal skills and the ability to work effectively without constant supervision.

Your professionalism and proactive attitude will reflect the 5-star standards of the brand.

Knowledge of health and safety standards and a commitment to maintaining a safe work environment.

What We Offer:

• Annual salary of £26,000
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

This job description is intended as a guide only to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and thus this document will be amended accordingly.