Shipping & Freight Documentation Specialist

Sensient Technologies Careers; King's Lynn; On-site; GBP 12,000 - 18,000; Full time

Job summary

Sensient Technologies is seeking a Customer Service Representative to manage outbound orders, liaise with freight forwarders, and ensure shipping compliance and documentation. This office-based role is offered on a temporary basis for 3 months, reporting to the Supply Chain Manager.

You will handle order verification, shipping documentation, and carrier coordination while maintaining clear communication with customers, suppliers, and internal teams.

Qualifications

• NVQ Level 2 or college diploma in Business/Commercial.
• Experience with customer service and shipping documentation (UK, export, customs).
• IMDG & IATA training/certification preferred.
• Experience with transport delivery systems (air, road, sea).
• Strong communication skills, written and verbal.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with JD Edwards MRP, Cognos, PowerBI and Salesforce; well-organised and capable of multitasking.

Responsibilities

• Coordinate and consolidate shipments within guidelines for timely, cost-efficient service.
• Prepare and verify shipping documents and customs paperwork for smooth transport.
• Monitor daily shipments and distribute documentation to customers and forwarders.
• Handle customer transactions, order entry, follow-up, and reporting (open/late orders).
• Manage carriers, track shipment dates, and expedite as needed.

Skills

Customer service

Shipping documentation

IMDG/IATA training

Transport systems

MS Office

Communication

Education

NVQ Level 2 / college diploma - Business

Tools

JD Edwards

Cognos

Power BI

Salesforce

Job description

Sensient Technologies is seeking a Customer Service Representative to manage outbound orders, liaise with freight forwarders, and ensure shipping compliance and documentation. This office-based role is offered on a temporary basis for 3 months, reporting to the Supply Chain Manager.

You will handle order verification, shipping documentation, and carrier coordination while maintaining clear communication with customers, suppliers, and internal teams.