Customer Service Representative

Sensient Technologies; King's Lynn; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Collaborative environment

Onboarding program

Résumé du poste

Sensient Technologies is seeking a Customer Service Representative to manage outbound orders, liaise with freight forwarders, and prepare shipping and customs documentation. This full-time, office-based role is temporary for 3 months.

You will verify orders, monitor shipments, and handle customer transactions while coordinating with carriers to ensure timely delivery. Strong MS Office and logistics documentation skills are essential.

Qualifications

• NVQ Level 2 or college diploma in Business/Commercial.
• Experience in customer service and shipping documentation (UK, Export, Customs).
• IMDG & IATA training/certification preferred.
• Experience with all forms of transport (air, road & sea).
• Strong verbal and written communication skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with JD Edwards MRP, Cognos, PowerBI and Salesforce.

Responsabilités

• Consolidate and configure shipments within established guidelines to ensure timely service and cost effectiveness for efficient service to customers.
• Verify orders to be shipped and draw up documents for transport including customs documentation.
• Monitor daily shipments to ensure completion and distribute documentation to customers and forwarders accordingly.
• Handle customer transactions such as order entry, processing, follow-up, and reports; maintain open/late orders.
• Carrier management and tracking shipments to ensure timely delivery and expediting as needed.

Connaissances

Customer service

Shipping documentation

Communication

Organization

Multi-tasking

Microsoft Office

Formation

NVQ Level 2 or college diploma - Business / Commercial

Outils

JD Edwards MRP

Cognos

PowerBI

Salesforce

Outlook

Teams

Word

Excel

PowerPoint

Description du poste

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.

Hard work lives here. So does high reward. If that’s you, let’s talk.

Reporting to the Supply Chain Manager, the Customer Service Representative is responsible for managing the outbound orders, liaising with freight forwarders, understanding and providing the required shipping & freight documentation, knowing and following import/export regulations and ensuring all system transactions are processed.

This is a full-time office-based position that is offered on temporary basis for 3 months.

What will you do:

• Consolidate and configure shipments, within established guidelines to ensure timely service and cost effectiveness for efficient service to customers. Utilize the report to minimize loads to affiliates, LTL’s, FTL and containers

• Verify orders to be shipped, drawing up all the documents necessary for the smooth running of the transport process; customs documentation etc.

• Monitor daily shipments to ensure that they are completed: raise shipping documentation, distribute to customers and forwarders accordingly

• Perform a variety of customer transactions such as order entry, processing, follow-up, maintain open order and late order reports and contract review
• Carrier management, monitor scheduled shipment dates and track order shipments directly with carriers or via the Internet to ensure timely delivery and expedite as needed

What will you bring:

• NVQ Level 2 or college diploma - Business / Commercial

• Customer service and shipping documentation experience (UK, Export, Customs)
• IMDG & IATA Training/Certification preferred
• Experience with all forms of transport delivery systems (air, road & sea)
• Strong verbal and written communication skills, including the ability to capture the detail of a situation & communicate accurately & professionally
• Proficiency in working in a Microsoft Office environment (Outlook, Teams, Word, Excel, Power Point)
• Use of business tools JD Edwards MRP, Cognos, PowerBI and Salesforce. Good administrator with strong organization skills and multi-tasking abilities

What will you get:

• Opportunity to collaborate with dynamic, successful colleagues across different areas
• A thorough and effective training experience during onboarding and beyond

Aboutthe team

Sensient Personal Care and Specialty Market (PCSM) develops, produces and markets ingredients and high-quality colors for the personal care and cosmetics industry, as well as specialty colors for use in household and industrial cleaners, specialist coatings and agriculture product applications.

About Sensient Technologies Corporation

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.

For more information, visit our website at http://www.sensient.com.

Equal Opportunity Employer