Customer Service Representative

Sensient Technologies Corporation; North End; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Sensient Technologies Corporation is seeking a Customer Service Representative to manage outbound orders, liaise with freight forwarders, and handle shipping and import/export documentation in a full-time, office-based temporary role for three months.

You will verify orders, prepare documents, monitor shipments, perform customer transactions, and support carrier management using JD Edwards, Cognos, PowerBI and Salesforce, with strong communication and Microsoft Office skills.

Qualifications

• Strong verbal and written communication skills
• Experience in customer service and order processing
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Familiarity with shipping documentation and freight processes
• Knowledge of import/export regulations is a plus

Responsabilités

• Manage outbound orders and coordinate with freight forwarders
• Prepare and verify shipping documents including customs paperwork
• Monitor daily shipments and communicate with customers and forwarders
• Handle customer transactions (order entry, follow-up, open/late order reports)
• Assist with carrier management and tracking shipments
• Use JD Edwards MRP, Cognos, PowerBI and Salesforce to support operations

Connaissances

Communication skills

Customer service experience

Multitasking

Formation

NVQ Level 2 or college diploma - Business / Commercial

Outils

JD Edwards MRP

Cognos

PowerBI

Salesforce

Microsoft Office

Description du poste

Reporting to the Supply Chain Manager, the Customer Service Representative is responsible for managing the outbound orders, liaising with freight forwarders, understanding and providing the required shipping & freight documentation, knowing and following import/export regulations and ensuring all system transactions are processed. This is a full-time office-based position that is offered on temporary basis for 3 months.

• Consolidate and configure shipments, within established guidelines to ensure timely service and cost effectiveness for efficient service to customers. Utilize the report to minimize loads to affiliates, LTL's, FTL and containers
• Verify orders to be shipped, drawing up all the documents necessary for the smooth running of the transport process; customs documentation etc.
• Monitor daily shipments to ensure that they are completed: raise shipping documentation, distribute to customers and forwarders accordingly
• Perform a variety of customer transactions such as order entry, processing, follow-up, maintain open order and late order reports and contract review
• Carrier management, monitor scheduled shipment dates and track order shipments directly with carriers or via the Internet to ensure timely delivery and expedite as needed
  NVQ Level 2 or college diploma - Business / Commercial
• Customer service and shipping documentation experience (UK, Export, Customs)
• IMDG & IATA Training/Certification preferred
• Experience with all forms of transport delivery systems (air, road & sea)
• Strong verbal and written communication skills, including the ability to capture the detail of a situation & communicate accurately & professionally
• Proficiency in working in a Microsoft Office environment (Outlook, Teams, Word, Excel, Power Point)
• Use of business tools JD Edwards MRP, Cognos, PowerBI and Salesforce. Good administrator with strong organization skills and multi-tasking abilities
  At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.

Hard work lives here. So does high reward. If that's you, let's talk., Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.