Shift Supervisor: Lead the Coffee Experience

Cobra Coffee; Rochester; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Unlimited brewed coffee on shift

Discounts on beverages and food on/off

30% discount on bottled beverages and勺

£1.50 food item per shift

Discount when not on shift (food/bev)

30% green apron discount

Life insurance

Comprehensive training and Starbucks G

Career progression

Résumé du poste

Cobra Coffee is seeking a shift supervisor to lead a team of baristas and deliver the Starbucks Experience with high-quality service and products. You will coach partners, run shifts, and create a positive learning environment while focusing on store profitability and smooth operations.

You’ll work in a fast-paced retail setting, collaborating with the Store Manager to guide priorities, delegate tasks, and adapt to any issues to continuously improve the customer experience.

Qualifications

• Previous coaching or supervisory experience in a customer facing role.
• Experience leading operational activities in a retail or hospitality environment.

Responsabilités

• Lead shifts with the team to deliver the Starbucks Experience for customers.
• Coach and develop partners on shift to provide high quality service and products.
• Set priorities and allocate tasks to ensure efficient store operations and profitability.
• Inspire and motivate the team, anticipate issues and resolve problems to optimise the customer experience.
• Share best practices and conduct teachable moments with the team.
• Ensure cash handling, safety and sanitation procedures are followed on shift.

Connaissances

Coaching

Supervisory experience

Customer service

Description du poste

Cobra Coffee is seeking a shift supervisor to lead a team of baristas and deliver the Starbucks Experience with high-quality service and products. You will coach partners, run shifts, and create a positive learning environment while focusing on store profitability and smooth operations.

You’ll work in a fast-paced retail setting, collaborating with the Store Manager to guide priorities, delegate tasks, and adapt to any issues to continuously improve the customer experience.