Shift Leader: Elevate Customer Experience & Team Coaching

Cobra Coffee; Brighton; Vor Ort; GBP 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Unlimited coffee

Staff discounts

Life insurance

Training access

Career progression

Zusammenfassung

Cobra Coffee in Brighton is looking for a shift supervisor to lead our team of baristas and deliver the Starbucks Experience with high quality service, beverages and products.

You will coach partners, manage shifts, and oversee opening/closing duties while ensuring safety and policy compliance. This role offers training, discounts, and career progression within the Cobra Coffee and Starbucks UK family.

Aufgaben

• Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products

Jobbeschreibung

Cobra Coffee in Brighton is looking for a shift supervisor to lead our team of baristas and deliver the Starbucks Experience with high quality service, beverages and products.

You will coach partners, manage shifts, and oversee opening/closing duties while ensuring safety and policy compliance. This role offers training, discounts, and career progression within the Cobra Coffee and Starbucks UK family.