Shift Supervisor & Customer Experience Leader

Cobra Coffee; Wokingham; Vor Ort; GBP 14.000 - 19.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Staff discounts on beverages and food

Life insurance

Comprehensive training

Career progression

Zusammenfassung

Cobra Coffee, a Starbucks UK franchised partner in Wokingham, invites you to join as a shift supervisor. You’ll lead shifts, coach a team of baristas, and ensure high quality service, beverages, and products that reflect the Starbucks Experience for customers.

You’ll manage operations during your shift, set priorities, delegate tasks, and nurture a positive learning environment. Some experience in retail or hospitality helps you anticipate issues and keep service excellence on track.

Qualifikationen

• You’ll need previous coaching or supervisory experience in a customer facing role.
• You’ll be solving problems in the moment and leading operational activities in retail or hospitality.

Aufgaben

• Lead shifts and coach partners to deliver the Starbucks Experience.
• Set priorities and allocate resources for the store and staff.
• Drive profitability by managing tasks and execution during shifts.
• Inspire and motivate the team to maintain high service standards.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Ensure adherence to health, safety, and cash handling policies.

Kenntnisse

Coaching

Customer service

Team leadership

Problem solving

Communication

Jobbeschreibung

Cobra Coffee, a Starbucks UK franchised partner in Wokingham, invites you to join as a shift supervisor. You’ll lead shifts, coach a team of baristas, and ensure high quality service, beverages, and products that reflect the Starbucks Experience for customers.

You’ll manage operations during your shift, set priorities, delegate tasks, and nurture a positive learning environment. Some experience in retail or hospitality helps you anticipate issues and keep service excellence on track.