Shift Supervisor – Lead Team, Drive Service (Flexible Hours)

EG Group; Wales; Remote; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free beverage

Virtual GP

Employee assistance

Rewards program

Online learning library

Compassionate leave

Life assurance

Contracted hours

Job summary

Euro Garages, operating a Starbucks Store at Northop Hall, is seeking a Shift Supervisor to lead and inspire a team while ensuring product quality and customer service excellence. You will manage daily shifts, support the Store Manager, and maintain high store standards.

You will need supervisory experience in hospitality or retail and strong communication to motivate colleagues, handle busy periods, and deliver great guest experiences.

Qualifications

• Experience supervising teams in hospitality or retail.
• Strong customer service mindset.
• Excellent communication and organisational skills.
• Ability to lead by example in a fast-paced environment.
• Willingness to learn and develop professionally.

Responsibilities

• Lead and supervise daily store operations and staff.
• Deliver outstanding customer service and create a welcoming atmosphere.
• Support smooth store operations including stock, ordering and paperwork.
• Champion high standards of food safety, cleanliness and quality.
• Maintain a well-presented, inviting store environment.
• Lead by example during busy periods and cover shifts as needed.
• Prepare beverages and products to brand standards with consistency.

Skills

Supervisory experience

Hospitality experience

Customer service

Communication

Organisational skills

Leadership

Job description

Euro Garages, operating a Starbucks Store at Northop Hall, is seeking a Shift Supervisor to lead and inspire a team while ensuring product quality and customer service excellence. You will manage daily shifts, support the Store Manager, and maintain high store standards.

You will need supervisory experience in hospitality or retail and strong communication to motivate colleagues, handle busy periods, and deliver great guest experiences.