Shift Supervisor: Lead Team & Outstanding Service

EG Group; Haydock; Remote; GBP 18,000 - 21,000; Full time

Benefits offered by this job

EG Cares Platform

Starbucks discount

Quarterly bonus

Job summary

Euro Garages Starbucks at Haydock is seeking a dedicated Shift Supervisor to lead through busy periods and ensure top-quality service. You will supervise daily store operations, help prepare beverages, maintain standards, and support the Store Manager by taking ownership of shifts when needed.

The ideal candidate has supervisory experience in hospitality or retail, a passion for customer service, and strong communication skills. We offer steady hours with a focus on development and team success.

Qualifications

• Previous supervisory experience is preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Customer service

Communication

Team motivation

Decision making

Job description

Euro Garages Starbucks at Haydock is seeking a dedicated Shift Supervisor to lead through busy periods and ensure top-quality service. You will supervise daily store operations, help prepare beverages, maintain standards, and support the Store Manager by taking ownership of shifts when needed.

The ideal candidate has supervisory experience in hospitality or retail, a passion for customer service, and strong communication skills. We offer steady hours with a focus on development and team success.