Shift Supervisor - Flexible Hours, Perks & Leadership Opportunity

EG Group; Faversham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work anniverss

Career progression and online learning

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

Euro Garages in Faversham (Starbucks) is seeking a Shift Supervisor to lead daily operations, supervise staff, and deliver excellent customer service. You’ll manage shifts in the Store Manager’s absence, ensure product quality, and uphold store standards.

You’ll work in a fast-paced retail/hospitality environment, coordinating stock, orders, and safety while providing a welcoming customer experience and coaching teammates for success.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• Passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• Proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop, and take the next step in your career.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Supervisory experience

Leadership

Customer service

Communication

Organisational skills

Decision making

Proactive attitude

Job description

Euro Garages in Faversham (Starbucks) is seeking a Shift Supervisor to lead daily operations, supervise staff, and deliver excellent customer service. You’ll manage shifts in the Store Manager’s absence, ensure product quality, and uphold store standards.

You’ll work in a fast-paced retail/hospitality environment, coordinating stock, orders, and safety while providing a welcoming customer experience and coaching teammates for success.