Shift Supervisor: Lead Team & Customer Experience

Cobra Coffee - Starbucks Franchisee; Rochester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Free coffee on shift

Staff discounts on beverages and food

30% discount on bottled beverages and

Life insurance

Comprehensive training including Starb

Career progression

Job summary

Cobra Coffee - Starbucks Franchisee is seeking a Shift Supervisor to lead daily shifts, coach a team of baristas, and ensure the Starbucks Experience for customers. You will work in a fast-paced retail environment, guiding operations and guest service with a focus on quality beverages and consistency.

The role offers opportunities for internal progression, a supportive team culture, and benefits including holiday entitlement and staff discounts.

Qualifications

• Previous coaching or supervisory experience in a customer facing role.
• Ability to lead shifts and coach a team.

Responsibilities

• Lead shifts with customers at the core, coaching the team and creating a positive learning environment for partners.
• Set priorities and delegate tasks to drive store profitability.
• Inspire and motivate the store team to deliver the Starbucks Experience for partners and customers.
• Identify teachable moments to share best practices with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Ensure compliance with cash handling, safety and security procedures.
• Provide quality beverages and food by following recipes and presentation standards.

Skills

Coaching experience

Supervisory experience

Customer facing

Leadership

Job description

Cobra Coffee - Starbucks Franchisee is seeking a Shift Supervisor to lead daily shifts, coach a team of baristas, and ensure the Starbucks Experience for customers. You will work in a fast-paced retail environment, guiding operations and guest service with a focus on quality beverages and consistency.

The role offers opportunities for internal progression, a supportive team culture, and benefits including holiday entitlement and staff discounts.