Shift Supervisor: Barista Team Leader & Customer Experience

Cobra Coffee; Rustington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Discounts on beverages

Discounts on food/items during shift

£1.50 food item per shift

Off-shift discounts 30%

30% green apron discounts

Life insurance

Comprehensive training including Starb

Career progression

Job summary

Cobra Coffee, a Starbucks UK franchised partner, is hiring a shift supervisor to lead a team of baristas and deliver the Starbucks Experience with high quality service, beverages and products.

You will coach the team, run shifts, and help create a positive learning environment for partners, ensuring smooth operations and excellent customer care. This role may include early mornings, evenings and weekends.

Qualifications

• Have prior coaching or supervisory experience in a customer-facing role.
• Able to lead shifts and coach a team to deliver great service.
• Experience with store operations and cash handling is a plus.

Responsibilities

• Lead shifts and manage a team of baristas.
• Coach and develop partners to deliver the Starbucks Experience.
• Resolve issues on shift and optimise customer experience.
• Oversee store operations, opening/closing duties, and cash handling.

Skills

Coaching

Customer service leadership

Shift supervision

Education

Experience in retail/hospitality

Job description

Cobra Coffee, a Starbucks UK franchised partner, is hiring a shift supervisor to lead a team of baristas and deliver the Starbucks Experience with high quality service, beverages and products.

You will coach the team, run shifts, and help create a positive learning environment for partners, ensuring smooth operations and excellent customer care. This role may include early mornings, evenings and weekends.