Shift Supervisor - Lead, Coach & Drive Guest Experience

POPEYES UK CHICKEN & PIZZA LTD; Antrim; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Gym discounts

Retail discounts

Tech scheme

Free meals on shift

Refer a friend bonus

Job summary

POPEYES UK CHICKEN & PIZZA LTD in the United Kingdom is seeking a proactive Shift Supervisor to run and coach a fast-paced team. You will ensure top food quality, swift service, and exceptional guest experience, while supporting management to hit targets across people, product, and performance.

You will lead pre‑shift briefings, model high standards, and foster a fun, inclusive culture. This role offers clear progression through fast track development into management and AGM pathways.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment (QSR or fast casual dining preferable).

Responsibilities

• Run your shift and lead the team to deliver Popeyes’ quality, speed, and guest experience standards.
• Support the management team in hitting performance goals and driving results.
• Lead pre-shift briefings and keep your team aligned, focused, and energized.
• Be the role model—set the tone, maintain standards, and lead from the front.
• Create a fun, inclusive environment where both team and guests feel the energy.
• Coach, train, and develop your team, building future leaders.
• Ensure full compliance with HACCP, health & safety, and company standards.
• Take ownership of shift performance—labour, flow, and service.
• Maintain high energy and ensure smooth service and a positive culture.

Skills

People management

Communication

Motivation & energy

Job description

POPEYES UK CHICKEN & PIZZA LTD in the United Kingdom is seeking a proactive Shift Supervisor to run and coach a fast-paced team. You will ensure top food quality, swift service, and exceptional guest experience, while supporting management to hit targets across people, product, and performance.

You will lead pre‑shift briefings, model high standards, and foster a fun, inclusive culture. This role offers clear progression through fast track development into management and AGM pathways.