Shift Supervisor: Drive Performance & Guest Experience

The Popeyes; South Ockendon; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

£1000 referral bonus

Flexible schedules

Free meals on shift

Employee discounts

Gym + retail discounts

Tech scheme

Fast track management development

Job summary

Popeyes Louisiana Kitchen in the United Kingdom is seeking a skilled Supervisor to run shifts, lead from the front, and drive great guest experiences in a fast-paced environment.

You will coach and develop the team, ensure food safety compliance, and help achieve performance goals while maintaining an energetic, inclusive workplace. This full-time role offers a clear path into management.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment.
• Lead-from-the-front mindset; hands-on support for the team.
• Passion for people and achieving great results through others.
• Confidence in managing standards, compliance, and food safety.
• Strong communication; motivate and energise a team.

Responsibilities

• Run your shift and lead the team to deliver Popeyes' outstanding food quality, speed of service, and guest experience standards
• Support your management team in hitting performance goals and driving results
• Lead pre-shift briefings and keep your team aligned, focused, and energised
• Be the role model - set the tone, keep standards high, and lead from the front
• Create a fun, inclusive environment where both team and guests feel the energy
• Coach, train, and develop your team - building future leaders
• Ensure full compliance with food safety (HACCP), health & safety, and company standards
• Take ownership of your shift performance - labour, flow, and service
• Bring the fun and keep the energy high, the service smooth, and the culture poppin

Skills

Team leadership

People management

Communication

Food safety

Calm under pressure

Job description

Popeyes Louisiana Kitchen in the United Kingdom is seeking a skilled Supervisor to run shifts, lead from the front, and drive great guest experiences in a fast-paced environment.

You will coach and develop the team, ensure food safety compliance, and help achieve performance goals while maintaining an energetic, inclusive workplace. This full-time role offers a clear path into management.