Shift Supervisor

Mitchells & Butlers PLC; Stoke-on-Trent; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

33% brand discount across all brands

20% discount for friends and family

Wagestream

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is hiring a Shift Supervisor at Poachers Cottage - Harvester. You’ll welcome guests, lead a dedicated team, and drive great service and training. The role blends hosting, serving, and hands-on leadership to ensure an excellent guest experience.

We offer mobile-friendly application, a fun team culture, and a range of staff benefits. Join a nation’s family favourite and help guests enjoy every visit.

Qualifications

• Experience leading a hospitality team.
• Strong customer-facing skills and guest focus.
• Ability to train and mentor junior staff.
• Commitment to cleanliness and safety standards.

Responsibilities

• Be part of the day-to-day running of the site: hosting guests, serving, and confidently leading your team.
• Act as shift leader and role model for the team.
• Support training and development of staff.
• Maintain high standards of cleanliness and safety.

Skills

Team leadership

Customer service

Training staff

Health & safety awareness

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
As Shift Supervisor at the Poachers Cottage - Harvester, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.
Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.