Shift Operations Manager — Lead Team & Guest Service

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount 25%–50% on F&B

Employee Assistance Programme

Extra annual leave days

Job summary

Signature Group is seeking a Duty Manager to oversee daily operations across venues in Scotland. You will supervise staff, ensure service standards, handle customer queries, and support senior management. The role emphasizes health and safety compliance, reporting, and maintaining a positive work environment.

A proactive leader with strong communication and decision‑making skills will thrive. Join a dynamic team within Signature Group's venues, contributing to a high‑quality guest experience and

Qualifications

• Leadership and ability to motivate a team to high performance.
• Clear verbal and written communication with staff and management.
• Fast, informed decision-making and issue resolution.
• Strong focus on delivering excellent customer service.
• Solid understanding of health and safety regulations.

Responsibilities

• Overseeing daily operations across shifts to ensure smooth service delivery.
• Supervise and support staff, resolving issues and maintaining a positive environment.
• Handle customer queries and complaints ensuring high satisfaction.
• Ensure health, safety and hygiene standards are followed and audited.
• Maintain accurate records and provide reports to senior management.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

Signature Group is seeking a Duty Manager to oversee daily operations across venues in Scotland. You will supervise staff, ensure service standards, handle customer queries, and support senior management. The role emphasizes health and safety compliance, reporting, and maintaining a positive work environment.

A proactive leader with strong communication and decision‑making skills will thrive. Join a dynamic team within Signature Group's venues, contributing to a high‑quality guest experience and