Shift Duty Manager: Guest Experience Leader

RAD Hotel Group; Troon; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Career progression

Discounts across RAD venues

Uniform provided

Birthday incentive

Length of service incentives

Leadership opportunity

Job summary

Lochgreen House Hotel & Spa in Ayrshire is seeking a Duty Manager to oversee hotel operations on shift, lead the team, and ensure an exceptional guest experience. You’ll be a key contact for guests and colleagues, guiding service standards and maintaining a welcoming environment.

You will coordinate across departments, support events, and ensure safety, cleanliness and smooth daily operations while upholding RAD Hotel Group’s commitment to quality and care.

Qualifications

• Previous supervisory or management experience within a hotel, hospitality or food and beverage environment.

Responsibilities

• Take responsibility for the smooth operation of the hotel during your shift.
• Lead and support the team across all departments, ensuring clear communication and high service standards.
• Act as a key guest contact, handling enquiries, requests and complaints professionally.
• Carry out regular checks to maintain standards of cleanliness, presentation, service and safety.
• Work with department managers to ensure the hotel operates efficiently.
• Support weddings, conferences, functions and other events, maintaining a high standard of guest experience.
• Handle cash and financial procedures accurately, including end-of-shift checks and reporting.
• Ensure compliance with hotel policies, licensing, health and safety and company standards.
• Respond quickly to operational issues and use initiative to resolve them.
• Support colleagues across departments during busy periods.
• Complete handovers and communicate key operational and guest information to management.
• Help maintain a positive, professional and welcoming environment for guests and colleagues.

Skills

Leadership

Guest service

Communication

Organizational skills

Problem solving

Team motivation

Job description

Lochgreen House Hotel & Spa in Ayrshire is seeking a Duty Manager to oversee hotel operations on shift, lead the team, and ensure an exceptional guest experience. You’ll be a key contact for guests and colleagues, guiding service standards and maintaining a welcoming environment.

You will coordinate across departments, support events, and ensure safety, cleanliness and smooth daily operations while upholding RAD Hotel Group’s commitment to quality and care.