Shift Operations Lead — 3PL & Fulfillment

Bleckmann; Bury St Edmunds; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

33 days annual leave

Life insurance

Pension scheme

Employee discounts

Health & wellbeing initiatives

Social events

On-site parking

Job summary

Bleckmann is seeking a Shift Manager in the UK to lead and coordinate multiple fulfilment teams across shifts, ensuring smooth operations and strong client relationships. The role covers planning staff, optimizing resources, and maintaining quality and safety standards within a dynamic 3PL environment.

You will drive KPI performance, implement process improvements, and work in a fast-paced setting with flexible hours.

Qualifications

• Proven experience as a Shift Manager within a 3PL environment (essential).
• Strong customer experience; retail/ecommerce/fashion preferred.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of WMS, ideally JDA.
• Automation experience highly desirable.
• Proactive, flexible, and highly organised.

Responsibilities

• Lead and coordinate shift operations across all fulfilment activities.
• Plan and allocate staff and resources to ensure smooth workflow.
• Maintain process efficiency, quality, and Health & Safety standards.
• Monitor and deliver shift KPIs.
• Build strong client relationships and resolve issues proactively.
• Drive continuous improvement across shift operations.

Skills

Shift management

Customer experience

Leadership

WMS knowledge

Automation

Organization

Problem solving

Tools

JDA

Job description

Bleckmann is seeking a Shift Manager in the UK to lead and coordinate multiple fulfilment teams across shifts, ensuring smooth operations and strong client relationships. The role covers planning staff, optimizing resources, and maintaining quality and safety standards within a dynamic 3PL environment.

You will drive KPI performance, implement process improvements, and work in a fast-paced setting with flexible hours.