Shift Operations Lead — Process, Safety & Performance

Amazon; Peterborough; On-site; GBP 45,000 - 58,000; Full time

Job summary

Amazon UK Services Ltd. in Peterborough is seeking an Operations Lead/Supervisor to oversee shift performance, ensure adherence to processes, and provide hands-on leadership on the floor.

You will be the first point of contact for team members, train staff, support the Shift/Area Manager with process improvements, and collaborate with other departments to resolve issues, using data to drive safety, quality and productivity.

Qualifications

• Experience with MS Office suite in a professional environment.
• Advanced proficiency in the local language in both written and verbal communication (CEFR C1).
• Experience with data analytics and using metrics to identify problems.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

MS Office proficiency

Data analytics

English (CEFR C1)

Stakeholder management

Job description

Amazon UK Services Ltd. in Peterborough is seeking an Operations Lead/Supervisor to oversee shift performance, ensure adherence to processes, and provide hands-on leadership on the floor.

You will be the first point of contact for team members, train staff, support the Shift/Area Manager with process improvements, and collaborate with other departments to resolve issues, using data to drive safety, quality and productivity.