Shift Manager - Logistics & Equipment Lead

KION Group; Ellistown; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension matching up to 10%

Career development opportunities

Training & skills development

Cycle to work scheme

Good work-life balance

Recognition program

Job summary

Dematic Customer Services is seeking a proactive Shift Manager to lead the day-to-day shift operations on site in Ellistown, UK. You will drive KPI performance, supervise a skilled team, and ensure reliable equipment operation across the Dematic scope of contract.

You will diagnose faults, coordinate repairs, and uphold health & safety standards while maintaining strong customer relations. The role requires experience managing teams, knowledge of mechanical/electrical systems, conveyors, PLCs,

Qualifications

• IOSH working safely (desirable)
• Experience in previously managing a team (desirable)
• Foundation qualifications in people management (desirable)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Basic understanding of control systems and problem solving techniques
• Basic understanding of PLC equipment
• Working at height experience and willingness
• Previous experience of working with various conveyor systems
• Good level of PC literacy
• Understanding of pre-preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality

Responsibilities

• Managing the shift team in day-to-day activities.
• Lead from the front and manage customer expectations
• Maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• To fully embrace and ensure delivery of key staff processes: Team and individual attendance Staff discipline Staff development identified through Staff Dialogue (appraisal)
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared
• Be a path of escalation and control during breakdown situations
• Contributing to the team ONC in Electrical / Mechanical Engineering

Skills

Team leadership

Safety awareness

People management

Apprenticeship training

Mechanical/electrical knowledge

Conveyor systems knowledge

Electrical/PLC troubleshooting

Control systems understanding

Preventive maintenance

PC literacy

Continuous improvement

Working at height

Education

Recognised Engineering Apprenticeship

Foundation qualifications in people management

IOSH Working Safely

Job description

Dematic Customer Services is seeking a proactive Shift Manager to lead the day-to-day shift operations on site in Ellistown, UK. You will drive KPI performance, supervise a skilled team, and ensure reliable equipment operation across the Dematic scope of contract.

You will diagnose faults, coordinate repairs, and uphold health & safety standards while maintaining strong customer relations. The role requires experience managing teams, knowledge of mechanical/electrical systems, conveyors, PLCs,