Deputy Shift Manager

KION Group; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Job summary

KION Group is seeking an Engineering Shift Manager to maintain, repair and support AMHE equipment on customer sites within the Dematic scope. You will lead a multi-disciplined team to meet KPI targets, ensuring safe, compliant and high-quality service delivery.

In the absence of the Engineering Shift Manager, you will oversee day-to-day operations and drive continuous improvement while maintaining customer relations.

Qualifications

• Carrying out AMHE equipment servicing per manuals and quality standards
• Undertake scheduled repairs in line with manufacturers' recommendations and industry practices
• Diagnosis of mechanical, electrical, electronic, PLC, and PC faults and subsequent repairs
• Prioritise system faults to optimise uptime
• Comply with Health & Safety legislation at all times
• Ensure quality of output and adherence to processes
• Accurately record all work undertaken during shifts
• Involvement in continuous improvement and sales opportunities
• Maintain product flow and on-site spares at optimum levels
• Represent the company professionally and maintain customer relations
• Adhere to the Quality processes and procedures set by the company

Responsibilities

• Day-to-day management of a multi-disciplinary engineering team during the absence of the Engineering Shift Manager
• Delivery of key service elements: planned preventative maintenance, fault rectification and fault eradication
• Provide written and verbal communications at all levels with customers and internal teams
• Drive a structured process of continuous improvement across shifts
• Fully interact with the customer in day-to-day activities to ensure satisfaction
• Implement and monitor staff processes: attendance, discipline, development through Staff Dialogue
• Monitor and steer third-party support contracts to ensure delivery of key service KPIs
• Collaborate with other engineering team leaders to share best practices
• Monitor and maintain pre-agreed SLAs

Job description

To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customer’s site. Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times. During Engineering Shift Manager absence, to deliver all aspects of the engineering contract within key KPI guidelines with a team of multi-disciplined technicians and assistant engineers.

We offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

"Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training."

Tasks and Qualifications

• Carry out AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• To comply with Health & Safety legislation at all times
• To ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and sales opportunities
• Maintain product flow at all times
• To ensure on-site spares are kept to optimum levels
• To represent the company in a professional manner at all times and maintain customer relations
• To adhere to the Quality processes and procedures as set out by the company

In the absence of the Engineering Shift Manager

• Day to day management of a multi-disciplined and assistant engineering team
• Delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication
• Deliver written and verbal communications at all levels
• Drive a structured process of continuous improvement
• Fully interact with the customer in day to day activities
• To fully embrace and ensure delivery of key staff processes: Team and individual attendance Staff discipline Staff development identified through Staff Dialogue (appraisal)
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared
• Monitor and maintain pre-agreed SLA’s

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered.

KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.