Shift Manager: Lead Team, Delight Customers

Greggs plc; Watford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health app

Holiday entitlement

Share plans

Pension scheme

EAP app

Long service awards

Savings discounts

Job summary

Greggs plc is seeking a Shift Manager in the Watford area to lead the store when the Manager isn’t present and to drive exceptional customer service across in-store, delivery, Click+Collect and drive-thru channels.

The role focuses on motivating the team, maintaining shop standards, preparing products, managing ovens, and ensuring displays are well-stocked while keeping the shop clean and welcoming for customers.

Qualifications

• Reliability and natural leadership abilities with a passion for delivering exceptional customer service.
• Supportive of an inclusive culture where difference is valued.
• Availability to meet role requirements.

Responsibilities

• Inspire the team to deliver excellent results and maintain high shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches, and manage ovens during shifts.
• Ensure displays are fully stocked with a wide range of items.
• Keep the shop clean, tidy, and presentable throughout the shift.

Skills

Leadership

Customer service

Reliability

Team motivation

Tools

Ovens

Job description

Greggs plc is seeking a Shift Manager in the Watford area to lead the store when the Manager isn’t present and to drive exceptional customer service across in-store, delivery, Click+Collect and drive-thru channels.

The role focuses on motivating the team, maintaining shop standards, preparing products, managing ovens, and ensuring displays are well-stocked while keeping the shop clean and welcoming for customers.