Shift Manager: Lead Pub Team to Great Service & Profits

JD Wetherspoon Plc; West Oxfordshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Meal and drink on shift

Bonus up to 25% of salary

Training completion award

40-hour working week

20% discount on food, drinks and hotel

Paid holiday

Free shares after 18 months

Workplace pension scheme

Loyalty reward after 5 years

Future pub management opportunities

Job summary

JD Wetherspoon Plc is seeking a proactive Shift Manager to lead a pub team, run shifts unsupervised and ensure excellent customer service. You will supervise daily operations, maintain cleanliness and safety, and ensure adherence to SOPs and company policies.

The role requires strong leadership, effective delegation, and the ability to motivate staff to achieve high standards. As a key part of the pub management team, you will oversee opening and closing procedures, manage promotions, and

Qualifications

• Leadership experience in a fast‑paced service environment
• Strong communication and coaching skills
• Ability to work unsupervised and manage shifting priorities
• Customer service oriented with a can‑do attitude
• English language proficiency and basic computer literacy

Responsibilities

• Lead and motivate the team to hit sales, profit and compliance targets
• Run shifts, oversee operations and maintain high standards of service
• Ensure cleanliness, safety and adherence to SOPs and policies
• Delegate tasks, provide feedback and support staff to achieve high standards
• Manage stock, promotions, and cost control with the pub manager
• Participate in meetings and act on action packs and briefs

Skills

Leadership

Team management

Communication

Customer service

English proficiency

Basic computer literacy

Job description

JD Wetherspoon Plc is seeking a proactive Shift Manager to lead a pub team, run shifts unsupervised and ensure excellent customer service. You will supervise daily operations, maintain cleanliness and safety, and ensure adherence to SOPs and company policies.

The role requires strong leadership, effective delegation, and the ability to motivate staff to achieve high standards. As a key part of the pub management team, you will oversee opening and closing procedures, manage promotions, and