Shift Manager: Lead a Fast, Customer-First Team

Greggs PLC; Sunderland; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay (weekly)

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Share of profits (10%)

Health & wellbeing app

Holiday entitlement that grows

Colleague share plans

Pension scheme (matching up to 7%)

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs PLC in Sunderland is seeking a Shift Manager to lead a busy shop and support the store when the Manager is away. You will motivate the team, ensure excellent customer service, and oversee daily operations across in-store and online channels.

Responsibilities include inspiring the team, serving customers quickly, preparing products, stocking displays, and maintaining a clean shop environment. The role offers weekly pay and extensive staff benefits.

Qualifications

• Reliable with natural leadership abilities.
• Previous supervisory experience in a similar, customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and oven management.
• Ensure displays are fully stocked with a wide range of choices.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Job description

Greggs PLC in Sunderland is seeking a Shift Manager to lead a busy shop and support the store when the Manager is away. You will motivate the team, ensure excellent customer service, and oversee daily operations across in-store and online channels.

Responsibilities include inspiring the team, serving customers quickly, preparing products, stocking displays, and maintaining a clean shop environment. The role offers weekly pay and extensive staff benefits.