Shift Manager – Guest Experience & Team Leader

GERMAN DONER KEBAB; Baldock; On-site; GBP 23,000 - 30,000; Full time

Job summary

German Doner Kebab is seeking a Shift Manager to drive revenue and guest satisfaction on the floor, lead a team, and uphold our brand standards. You will control shifts, schedule staff, monitor costs, and deliver a superior guest experience in a fast-growing kebab brand.

You will ensure food safety, provide coaching and training, and foster a positive, safe dining environment. This role is ideal for those passionate about hospitality and team leadership.

Qualifications

• Operationally focused on implementing brand standards and policies
• Consistently deliver industry-leading guest service
• Experience with previous openings would be ideal but is not essential
• Ensure restaurant operational requirements by following brand standards, scheduling, and assigning employees
• Comply with all requirements of Food Safety and Health and Hygiene standards
• Maintain awareness of market trends in the hospitality industry, understand forthcoming guest initiatives, and monitor what local competitors are doing
• Maintain operations by coordinating and enforcing personnel policies and procedures per GDK brand standards
• Provide excellent management guidance to your team, including training, development and leadership
• Maintain a secure, safe, healthy environment for your team and guests
• Maintaining performance management and restaurant team member loyalty by coaching, developing and disciplining employees was necessary
• Provide training to improve all team members and utilise cross-training methods to maintain productivity
• Update colleagues on business performance, new initiatives and any issues that will enhance performance
• Understand your guest and fully implement guest recovery where necessary
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements

Responsibilities

• You will control your shift and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service
• Controlling costs, brand standards, outstanding food, team building, and providing a unique guest experience will all impact your success
• Maintain operations by coordinating and enforcing personnel policies per GDK brand standards
• Provide training to improve all team members and utilise cross-training methods to maintain productivity
• Update colleagues on business performance, new initiatives and any issues that will enhance performance
• The guest is first in everything we do!
• Understand weekly sales information
• Maintain a secure, safe, healthy environment for your team and guests
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements

Skills

Guest service

Team leadership

Brand standards

Cost control

Food safety

Staff training

Stock management

Shift management

Guest recovery

Coaching

Job description

German Doner Kebab is seeking a Shift Manager to drive revenue and guest satisfaction on the floor, lead a team, and uphold our brand standards. You will control shifts, schedule staff, monitor costs, and deliver a superior guest experience in a fast-growing kebab brand.

You will ensure food safety, provide coaching and training, and foster a positive, safe dining environment. This role is ideal for those passionate about hospitality and team leadership.