Shift Manager

GDK Cambridge; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

GDK Cambridge is seeking a Shift Manager to lead the restaurant shift, drive revenue and profitability, and develop a skilled team. You will ensure guest satisfaction through outstanding service, maintain stock and schedules, and uphold brand standards and food safety.

You will also coach staff, monitor performance, and reinforce health and hygiene practices to create a safe and welcoming dining experience for guests.

Qualifications

• Experience leading hospitality teams and delivering guest-focused service.
• Ability to train, mentor and develop team members.
• Knowledge of stock control and weekly sales information.
• Understanding of brand standards and policies.
• Familiarity with food safety and hygiene requirements.
• Strong communication and leadership skills.

Responsibilities

• Lead shift operations to deliver revenue and profits.
• Ensure brand standards, policies and scheduling are followed.
• Coach and develop team; provide training and leadership.
• Maintain stock levels and monitor weekly sales information.
• Uphold food safety and health and hygiene standards.
• Create a safe, productive environment for guests and staff.
• Provide exceptional guest care and service at all times.

Skills

Leadership

Staff training

Guest service

Stock management

Brand standards

Food safety & hygiene

Job description

Do you have what it takes to work for one of the fastest-growing restaurant brands?The opportunity is here. German Doner Kebab is changing the perception of the kebab world.Kebabs Done Right.With over 1500 restaurants worldwide, we are proud to be a market leader in the QSR market. With industry-leading service levels, exceptional food and an unforgettable experience for our guests.

Now is the time to join our team!

We require shift managers to know what it takes to grow with us and share in our success.

You will control your shift and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service.Controlling costs, brand standards, outstanding food, team building, and providing a unique guest experience will all impact your success.

Here is what you need:

• Operationally focused on implementing brand standards and policies
• Consistently deliver industry-leading guest service
• Experience with previous openings would be ideal but is not essential
• Ensure restaurant operational requirements by following brand standards, scheduling, and assigning employees
• Comply with all requirements of Food Safety and Health and Hygiene standards
• Maintain awareness of market trends in the hospitality industry, understand forthcoming guest initiatives, and monitor what local competitors are doing.
• The guest is first in everything we do!
• Manage stock levels and availability
• Understand weekly sales information
• The guest comes first in everything we do
• Maintain operations by coordinating and enforcing personnel policies and procedures per GDK brand standards.
• Provide excellent management guidance to your team, including training, development and leadership.
• Maintain a secure, safe, healthy environment for your team and guests.
• Maintaining performance management and restaurant team member loyalty by coaching, developing and disciplining employees was necessary.
• Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge.
• Update colleagues on business performance, new initiatives and any issues that will enhance performance.
• The guest is first in everything we do!
• Understand your guest and fully implement guest recovery where necessary.
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements.

The guest is first in everything we do!