Shift Manager

The Sofa Delivery Company (part of the DFS Group); Chelmsford; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Great pay and annual bonus

DFS/Sofology product discounts (30%/15

Wellbeing perks and health services

Career growth and training

Enhanced leave

Job summary

The Sofa Delivery Company, part of the DFS Group, is hiring a Shift Manager to oversee the Customer Delivery Centre and support Warehouse and Driving teams. You’ll recruit, onboard, and coach staff to deliver moments that matter for customers.

You will drive operational excellence, maintain safety standards, and build strong customer relationships in a fast-paced environment.

Qualifications

• You’re passionate about customer service and operational excellence.
• You take pride in leading a team and driving great performance.
• You thrive in a fast-paced, hands-on environment.
• You have budget management experience.
• You’re a great problem solver who enjoys a challenge.
• You have experience in team management, planning, and compliance.
• You love working as part of a supportive, fun, and inclusive team.

Responsibilities

• From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you’ll be at the heart of it all. You’ll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
• Overseeing daily operations of the Customer Delivery Centre (CDC).
• Ensuring every delivery is completed safely, efficiently, and to a high standard.
• Supporting the Customer Delivery Manager in building strong customer relationships.
• Leading, coaching, and developing your team to deliver their best work.
• Managing compliance for vehicles, trailers, and driver regulations.
• Maintaining high standards of health, safety, and housekeeping.
• Assisting with recruitment and onboarding of new team members.

Job description

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.

Your new role

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.

Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.

The Highlights

Here’s what we offer:

• Great Pay: A competitive salary of £38,827 per annum (£19.08 per hour) plus an annual bonus of up to £2000 (paid quarterly) for delivering an amazing service.
• Fancy leading a high performing team in a fast paced, people focused environment? At The Sofa Delivery Company, we’re all about delivering moments that matter. As a Shift Manager, you’ll play a key role in keeping operations running smoothly while enjoying a 4-on, 4-off shift pattern (7am - 7pm) that gives you time to recharge and enjoy life outside of work.

There’s more…

• Generous Discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family.
• Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
• Career Growth: Tools, training, and support to help you grow with us.
• Enhanced Leave: Maternity, paternity, adoption leave, and more.

What you'll be doing

• From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you’ll be at the heart of it all. You’ll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
• Overseeing daily operations of the Customer Delivery Centre (CDC).
• Ensuring every delivery is completed safely, efficiently, and to a high standard.
• Supporting the Customer Delivery Manager in building strong customer relationships.
• Leading, coaching, and developing your team to deliver their best work.
• Managing compliance for vehicles, trailers, and driver regulations.
• Maintaining high standards of health, safety, and housekeeping.
• Assisting with recruitment and onboarding of new team members.

The role is for you if...

• You’re passionate about customer service and operational excellence.
• You take pride in leading a team and driving great performance.
• You thrive in a fast-paced, hands-on environment.
• You have budget management experience.
• You’re a great problem solver who enjoys a challenge.
• You have experience in team management, planning, and compliance.
• You love working as part of a supportive, fun, and inclusive team.

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.