Shift Manager: Customer Delivery Leader

The Sofa Delivery Company; Chelmsford; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Generous discounts

Wellbeing support

Career growth

Enhanced leave

Job summary

The Sofa Delivery Company in Chelmsford is seeking a Shift Manager to lead a high-performing team in a fast-paced, customer-focused operation.

You will oversee daily CDC operations, coach staff, recruit and onboard, ensure safe, compliant deliveries, and partner with the Customer Delivery Manager to build strong relationships.

The role offers a competitive £38,827 salary, a quarterly bonus potential, 4-on 4-off shifts (7am–7pm), and generous discounts plus wellbeing and growth opportunities.

Qualifications

• Experience in team management, planning and compliance.
• Budget management experience.
• Strong customer service orientation and operational excellence.
• Ability to lead, coach and develop a team.

Responsibilities

• Support Warehouse and Driving teams, ensure compliance and high service standards.
• Recruit, onboard and train new colleagues.
• Oversee daily operations of the Customer Delivery Centre (CDC).
• Ensure every delivery is completed safely, efficiently, and to a high standard.
• Support the Customer Delivery Manager in building strong customer relationships.
• Lead, coach and develop your team to deliver their best work.
• Manage compliance for vehicles, trailers, and driver regulations.
• Maintain high standards of health, safety, and housekeeping.
• Assist with recruitment and onboarding of new team members.

Skills

Customer service

Operational excellence

Budget management

Team management

Planning

Compliance

Job description

The Sofa Delivery Company in Chelmsford is seeking a Shift Manager to lead a high-performing team in a fast-paced, customer-focused operation.

You will oversee daily CDC operations, coach staff, recruit and onboard, ensure safe, compliant deliveries, and partner with the Customer Delivery Manager to build strong relationships.

The role offers a competitive £38,827 salary, a quarterly bonus potential, 4-on 4-off shifts (7am–7pm), and generous discounts plus wellbeing and growth opportunities.