Shift Manager - Warehouse & Delivery Ops Lead

The Sofa Delivery Company (part of the DFS Group); Farnborough; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Discounts on DFS & Sofology products

Wellbeing support & health services

Career growth & training

Enhanced leave

Job summary

The Sofa Delivery Company (part of the DFS Group) is seeking a Shift Manager to lead a high performing team in a fast paced, customer‑focused delivery operation. You will oversee the Customer Delivery Centre, support warehouse and driving teams, recruit and onboard new colleagues, and ensure compliance and high service standards.

We offer a competitive salary of £39,899 per annum plus an annual bonus of up to £2,000, a 4-on, 4-off shift pattern (7am–7pm), and generous discounts on DFS and

Qualifications

• Experience leading a team and driving performance.
• Budget management experience.
• Strong problem solving and decision making.
• Experience in planning, scheduling and compliance.

Responsibilities

• From supporting Warehouse and Driving teams to ensuring compliance and high service standards, lead the heart of operations.
• Oversee daily operations of the Customer Delivery Centre (CDC).
• Ensure every delivery is completed safely, efficiently and to a high standard.
• Support the Customer Delivery Manager in building strong customer relationships.
• Lead, coach and develop your team to deliver their best work.
• Manage compliance for vehicles, trailers and driver regulations.
• Assist with recruitment and onboarding of new team members.

Skills

Team leadership

Budget management

Problem solving

Planning

Compliance

Operational excellence

Customer service

Job description

The Sofa Delivery Company (part of the DFS Group) is seeking a Shift Manager to lead a high performing team in a fast paced, customer‑focused delivery operation. You will oversee the Customer Delivery Centre, support warehouse and driving teams, recruit and onboard new colleagues, and ensure compliance and high service standards.

We offer a competitive salary of £39,899 per annum plus an annual bonus of up to £2,000, a 4-on, 4-off shift pattern (7am–7pm), and generous discounts on DFS and