Shift Manager - Dynamic Depot Operations

DPD UK; Dudley; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4x salary

Free onsite car parking

Health kiosks at locations

Retail discounts (up to 5% off)

Milestone days off

Eye tests & glasses support

Job summary

DPD UK is recruiting an experienced Shift Manager to strengthen depot operations. You will plan staffing for owner drivers, drivers, warehouse operatives and back office, ensuring resources meet seasonal peaks and target KPI performance.

You will liaise with Franchise, People and Talent, Recruitment, Neuven and Regional Management to sustain service excellence. The role requires tight planning, strong stakeholder engagement and robust data analysis to drive outcomes.

Qualifications

• Experience in fast-paced logistics environment.
• Knowledge of people resource planning preferred.
• Strong ability to build relationships with internal and external stakeholders.

Responsibilities

• Ensure depot targets for franchisees and drivers are met.
• Maintain target ratios for DR drivers per route.
• Keep employed vs agency resources within plan.
• Oversee back office resource levels and scheduling.
• Manage holiday planning and peak resource planning.
• Ensure documentation and systems meet requirements.
• Work with KPIs for Resource, Productivity, Transport and Health & Safety.

Skills

Stakeholder management

Communication skills

Planning & organisation

Problem-solving

Negotiation

Resilience

Initiative

Data analysis

Job description

DPD UK is recruiting an experienced Shift Manager to strengthen depot operations. You will plan staffing for owner drivers, drivers, warehouse operatives and back office, ensuring resources meet seasonal peaks and target KPI performance.

You will liaise with Franchise, People and Talent, Recruitment, Neuven and Regional Management to sustain service excellence. The role requires tight planning, strong stakeholder engagement and robust data analysis to drive outcomes.