Shift Manager

Whistl UK Ltd; Wellingborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards: both financial &

Health cash plan

Life assurance scheme

Critical Illness cover

Prestige benefits portal

Career development opportunities

Employee Assistance Programme

Job summary

Whistl UK Ltd in Wellingborough is seeking a proactive Shift Manager to lead depot operations, supervise staff, and ensure efficient, cost-effective processes across shifts.

You will oversee KPI performance, coach team members, and deputise for the Operations Manager while maintaining safety and high service standards for customers.

The role offers development opportunities within a market-leading logistics provider.

Qualifications

• Strong verbal & written communication skills.
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities.
• Skilled in team motivation, task prioritisation, and organisation.
• Knowledge of risk assessments & health & safety protocols.
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring.
• Flexible approach, with willingness to work across shifts and multiple locations when required.

Responsibilities

• Oversee shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
• Communicate effectively with teams, providing clear updates on performance and objectives.
• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
• Deputise for the Operations Manager when needed.
• Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
• Ensure all staff follow Health & Safety policies and record and report incidents accurately.
• Manage and report on consumables, ensuring optimal usage and availability.

Skills

Communication

Team leadership

Decision making

Team motivation

Prioritisation

Organisation

MS Office

Excel

Flexibility

Tools

MS Office Tools

Job description

Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

We’re looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you

About the Role

As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

Key Responsibilities

Process and Cost & Resource Management

Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.

Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.

Leadership & Staff Management

Communicate effectively with teams, providing clear updates on performance and objectives.

Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.

Deputise for the Operations Manager when needed.

Customer Focus

Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.

Health & Safety Compliance

Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.

Consumables & Asset Control

Manage and report on consumables, ensuring optimal usage and availability.

Benefits

• 23 days' annual leave
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Requirements

• Strong verbal & written communication skills, adaptable to different audiences
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities
• Skilled in team motivation, task prioritisation, and organisation
• Ability to analyse KPIs, report insights, and suggest improvementsKnowledge of risk assessments & health & safety protocols
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
• Flexible approach, with willingness to work across shifts and multiple locations when required

Additional information

• Night Shift
• Sun - Thu (any 5 out of 7)
• 21:30 - 06:00