Shift Manager

Securitas UK; Wellingborough; On-site; GBP 26,000 - 35,000; Full time

Job summary

Securitas UK in Wellingborough is seeking a proactive Shift Manager to oversee depot operations during night shifts. You’ll lead staff, manage processes, monitor KPIs, and ensure service quality and safety across locations.

You will deputise for the Operations Manager when needed and coordinate with agency staff and internal teams to keep costs controlled while maintaining high standards for customers.

Qualifications

• Must have strong communication and leadership skills.
• Experience in a similar operational environment and team management.
• Proven ability to analyse KPIs and drive improvements.
• Knowledge of risk assessments and health & safety protocols.
• Proficient in MS Office and IT systems for performance monitoring.

Responsibilities

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination.
• Communicate effectively with teams, providing updates on performance and objectives.
• Monitor attendance, conduct, and performance, and provide coaching and training.
• Deputise for the Operations Manager when needed.
• Maintain strong relationships with internal and external stakeholders and resolve issues quickly.
• Ensure staff follow Health & Safety policies and report incidents accurately.
• Manage and report on consumables, ensuring optimal usage and availability.

Skills

Leadership

Team management

Communication

KPI analysis

Problem solving

Risk & HSE

MS Office

Flexible shifts

Tools

MS Excel

IT systems

Job description

Job Description

As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

Key Responsibilities

Process and Cost & Resource Management

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.

Leadership & Staff Management

• Communicate effectively with teams, providing clear updates on performance and objectives.
• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
• Deputise for the Operations Manager when needed.

Customer Focus

• Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.

Health & Safety Compliance

• Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.

Consumables & Asset Control

• Manage and report on consumables, ensuring optimal usage and availability.

Required Skills

• Strong verbal & written communication skills, adaptable to different audiences
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities
• Skilled in team motivation, task prioritisation, and organisation
• Ability to analyse KPIs, report insights, and suggest improvements
• Knowledge of risk assessments & health & safety protocols
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
• Flexible approach, with willingness to work across shifts and multiple locations when required

Additional Information

• Night Shift
• Sun - Thu (any 5 out of 7)
• 21:30 - 06:00

Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?

We’re looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you