Shift Manager

Whistl; Hardwick; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days leave

Company pension

Long service rewards

Health cash plan

Life assurance

Critical illness cover

EAP access

Rewards portal

Job summary

Whistl in Wellingborough is seeking a proactive Shift Manager to oversee depot operations during your shift, leading staff, processes and resources to ensure efficiency and service quality.

You will deputise for the Operations Manager, monitor KPI performance, manage health & safety, and drive cost control while maintaining customer satisfaction. The role includes night shifts (Sun-Thu, 21:30-06:00) across multiple locations as required.

Qualifications

• Strong verbal & written communication skills, adaptable to different audiences.

Responsibilities

• Process and Cost & Resource Management: Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
• Leadership & Staff Management: Communicate effectively with teams, providing clear updates on performance and objectives.
• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
• Deputise for the Operations Manager when needed.
• Customer Focus: Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
• Health & Safety Compliance: Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.
• Consumables & Asset Control: Manage and report on consumables, ensuring optimal usage and availability.

Skills

Leadership

Staff management

KPI analysis

Communication

Risk assessments

MS Office

Shifts flexibility

Tools

MS Office

Job description

Has anyone ever told you that you're outstanding at what you do? Are you an organised people-person who can lead from the front?

We're looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you'll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you

About the Role

As a Shift Manager, you'll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

Key Responsibilities

• Process and Cost & Resource Management
  • Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
  • Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
• Leadership & Staff Management
  • Communicate effectively with teams, providing clear updates on performance and objectives.
  • Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
  • Deputise for the Operations Manager when needed.
• Customer Focus
  • Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
• Health & Safety Compliance
  • Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.
• Consumables & Asset Control
  • Manage and report on consumables, ensuring optimal usage and availability.

Benefits

• 23 days' annual leave
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Requirements

• Strong verbal & written communication skills, adaptable to different audiences
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities
• Skilled in team motivation, task prioritisation, and organisation
• Ability to analyse KPIs, report insights, and suggest improvements
• Knowledge of risk assessments & health & safety protocols
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
• Flexible approach, with willingness to work across shifts and multiple locations when required

Additional information -

• Night Shift
• Sun - Thu (any 5 out of 7)
• 21:30 - 06:00

If you're ready to take the next step in your career and make a real impact,