Shift Manager

Vencil; Harlow; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team as a Shift Manager in a renowned establishment that prioritizes customer satisfaction. Your role will be pivotal in leading and motivating a diverse team, ensuring they have the resources to excel. With a focus on delivering a brilliant customer experience across various channels, you will inspire excellence while maintaining high standards. The company offers a supportive culture where inclusivity and personal growth are valued. This is a fantastic opportunity to develop your leadership skills in a dynamic environment while enjoying numerous perks and benefits.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Pension scheme with employer match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and the shop is presentable.

Skills

Customer Service

Team Leadership

Reliability

Motivation

Education

Supervisory Experience

Job description

Join us as a Shift Manager

Be part of a team that loves putting customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and ensure they have what they need to do an amazing job.

We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience, whether they order in store or online.

While no two shifts are the same, a typical shift includes:

• Inspiring the team to deliver excellent results and maintain high standards
• Leading by example and serving customers in a fast and friendly manner
• Preparing our popular products, including making sandwiches and managing ovens
• Ensuring displays are fully stocked with a variety of options
• Keeping the shop clean, tidy, and presentable

What we can offer you

• Competitive pay, paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Share plans to help you invest and save for your future
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. You should support an inclusive culture, recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work. Read more about us here: Greggs Careers | About Greggs.