Shift Manager

Vencil; Biggleswade; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead a customer-focused team. In this role, you will inspire your colleagues to deliver exceptional service while maintaining high standards in a busy environment. You'll have the opportunity to engage with customers across various channels, ensuring a brilliant shopping experience. The company offers competitive pay, generous discounts, and a supportive culture that values diversity and inclusion. If you have a passion for leadership and customer service, this is the perfect opportunity for you!

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

10% profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app

Long service awards

Qualifications

• Natural leadership abilities with a passion for customer service.
• Experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and shop is clean.

Skills

Team Leadership

Customer Service

Reliability

Education

Previous supervisory experience

Job description

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career growth
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service.

You’ll also support an inclusive culture, recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. Read more about us here: Greggs Careers | About Greggs.