Shift Manager

TN United Kingdom; Orpington; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you will lead a dynamic team focused on delivering exceptional customer experiences. You will oversee daily operations, ensuring high standards and motivating your team to excel. This role offers a vibrant work environment where your leadership will shine, and you will enjoy competitive pay, generous discounts, and a supportive culture that celebrates diversity and inclusion. If you are passionate about customer service and thrive in a team-oriented setting, this opportunity is perfect for you.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Health and Wellbeing App

Holiday entitlement increases with progression

Pension scheme with employer match

Confidential employee assistance app

Long service awards

Savings and discounts for shopping

Celebration of milestones

Qualifications

• Previous supervisory experience in a customer-focused environment is preferred.
• Reliable with natural leadership qualities.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example by serving customers efficiently and courteously.
• Maintain a clean, tidy, and presentable shop environment.

Skills

Customer Service

Leadership

Team Motivation

Time Management

Education

High School Diploma

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn’t available. You will motivate and engage the team, ensuring they have what they need to excel. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role is to ensure customers have a brilliant experience, whether they order in-store or online. Typical shift responsibilities include:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example by serving customers efficiently and courteously
3. Prepare products, including making sandwiches and managing ovens
4. Keep displays fully stocked with a variety of options
5. Maintain a clean, tidy, and presentable shop environment

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Share plans to help you invest and save for your future
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline
• Long service awards to celebrate milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You are reliable with natural leadership qualities and passionate about delivering exceptional customer service. You support an inclusive culture that values diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the role's availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is centered around supporting each other and behaving positively. Everyone is welcome, regardless of background, preferences, or beliefs. Learn more about us on our website.