Shift Manager

TN United Kingdom; Cobham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Shift Manager to join their team. In this role, you will inspire and lead your team to deliver exceptional customer service across various channels, including in-shop and online. You will ensure the shop maintains high standards and is always well-stocked, while also preparing beloved products. With a strong focus on teamwork and inclusivity, this position offers a vibrant work environment where your contributions will be valued. If you have a passion for customer service and leadership, this could be the perfect opportunity for you.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Confidential employee assistance app

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable and demonstrates natural leadership abilities.

Responsibilities

• Inspire the team to deliver amazing results and maintain excellent standards.
• Lead by example and serve customers in a fast and friendly manner.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in-store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our much-loved products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
5. Keep the shop looking clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture—recognising and valuing that difference is good.

If you’ve previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture—how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here.