Shift Manager

Greggs plc; Essex; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join an innovative team as a Shift Manager and play a vital role in ensuring exceptional customer experiences. You will lead a dedicated team, motivating them to excel while overseeing shop operations. This role involves inspiring your colleagues, maintaining high standards, and ensuring the shop is a welcoming environment for all customers. With a strong emphasis on teamwork and inclusivity, this position offers a fantastic opportunity for those passionate about customer service and leadership. Enjoy a range of perks, including generous discounts and a supportive workplace culture that celebrates diversity.

Benefits

Colleague discount of up to 50%

Free hot drinks during your shift

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Share plans

Pension scheme with employer match

Employee assistance app

Long service awards

Qualifications

• Reliable and passionate about delivering exceptional customer service.
• Previous supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to achieve outstanding results and uphold high standards.
• Lead by example and serve customers efficiently and courteously.
• Prepare products and maintain fully stocked displays.

Skills

Customer Service

Leadership

Team Motivation

Job description

Join us as a Shift Manager and be part of a team that prioritizes excellent customer service.

As part of the management team, you'll be responsible for overseeing the shop in the absence of the Manager. You will motivate and engage the team, ensuring they have everything needed to excel.

We serve customers through various channels: in-shop, delivery, Click+Collect, and drive-thru. You will lead efforts to ensure customers have a fantastic experience, whether shopping in-store or online.

Typical shift responsibilities include:

1. Inspiring the team to achieve outstanding results and uphold high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Maintaining fully stocked displays with a variety of options
5. Keeping the shop clean, tidy, and presentable

What we offer:

• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Growing holiday entitlement with your career progression
• Share plans to help you invest and save
• Pension scheme with up to 7% employer match
• Employee assistance app and helpline for support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you:

You should be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service. Supportive of an inclusive culture that values diversity.

If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply!

About us:

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more about us at: Greggs Careers | About Greggs.