Shift Manager

DHL Supply Chain; Coleshill CP; On-site; Confidential; Full time

Benefits offered by this job

Free parking

33 days annual leave

Discretionary bonus

Employer pension (8% employer, 4%员工)

GP consultations 24/7

Retail discounts

Loans, savings schemes, mortgage tips

Job summary

DHL Supply Chain at Hams Hall is seeking a Shift Manager to lead a small team of First Line Managers on an evening shift within a fast-paced warehouse environment. You will drive performance, coach staff, and ensure customer requirements are met while controlling costs and maintaining safety standards.

You'll be responsible for delivering KPI targets on productivity, quality, and cost, and for building strong relationships with colleagues, stakeholders, and the customer.

Qualifications

• Experience managing a team on a shift in a fast-paced warehouse.
• Proven ability to meet KPI targets on productivity, quality and cost.
• Experience with budget management and cost control.
• Strong communication, both verbal and written.
• Retail supply chain experience preferred.

Responsibilities

• Managing a team of up to 3 First Line Managers.
• Manage operational performance on shift to achieve KPI targets on productivity, quality and cost.
• Complete all team performance reviews and 1-2-1's for direct reports, accurately and within timeframe.
• Working within budget to deliver customer requirements.
• Develop strong management capability through effective performance management, coaching, mentoring and development of teams and individuals.
• Building and maintaining effective working relationships with colleagues, stakeholders and the customer.
• Take a continual improvement approach to operations.

Skills

People leadership

Budget management

Analytical skills

Communication skills

IT skills

Shift patterns experience

Job description

Position: Shift Manager

Location: Hams Hall, Coalshill

Shift patterns: 5 of 7 / 14:00 -00;00 / Late Shift

Contract Type: Permanent (Full-Time)

Join DHL as a Shift Manager and play a key role in delivering exceptional service for our customer, Selfridges, at our dynamic Hams Hall operation. We're looking for a driven, people‑focused leader who can inspire teams, maintain high operational standards, and keep our fast‑paced warehouse running smoothly. If you thrive in a collaborative environment and enjoy leading from the front, this is an exciting opportunity to make a real impact within the UK's largest logistics company!

what You'll Do

• Managing a team of up to 3 First Line Managers
• Manage operational performance on shift to achieve agreed Key Performance Indicators (KPI's) on productivity, quality and cost
• Complete all team performance reviews and 1-2-1's for direct reports, accurately and within timeframe
• Working within budget to deliver customer requirements
• Develop strong management capability through effective performance management, coaching, mentoring and development of teams and individuals
• Building and maintaining effective working relationships with colleagues, stakeholders and the customer
• Take a continual improvement approach to operations

this Role Would Suit People Who

• Previous warehouse management experience at First Line Manager/Shift Manager/Supervisor level is essential
• Experience of working within a Retail supply chain environment
• Excellent communication skills - Verbal and written
• Demonstrable record of delivering against targets for own area of responsibility
• Budget and cost management knowledge
• Customer-focused mindset, with the ability to influence decision making and share information with the direct customer and stakeholders
• Analytical skills - Running reports, sharing data
• Strong IT skills
• Happy to work 5 of 7
• Happy to work PM shift 14:00 -00:00
• Happy to work weekdays and weekends

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 21st September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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