Shift Leader: Lead, Elevate Service & Fast-Track to Management

Moto Hospitality; Swansea; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Discount program

Enhanced benefits

Development opportunities

Job summary

Moto Hospitality in Swansea is seeking a Supervisor earning £21,400 per annum for a 30-hour week. You’ll be the store’s strong right hand, leading shifts and helping to keep the unit running smoothly every day.

Deliver exceptional service, uphold food safety and safety standards, and act as a brand ambassador for Costa Coffee at Swansea Services. The role includes development opportunities, staff discounts, and a generous annual bonus to reward performance.

Qualifications

• Experience leading teams in retail/hospitality or customer service.
• Passion for delivering a memorable customer experience.
• Strong communication skills and comfortable making decisions.

Responsibilities

• Lead shifts with confidence and manage busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued and supported.
• Maintain outstanding food safety and health & safety standards at all times.
• Monitor performance metrics and drive continuous improvement.
• Act as a role model for Costa's values, service standards, and ways of working.

Skills

Leadership experience

Customer service excellence

Communication skills

Decision making under pressure

Job description

Moto Hospitality in Swansea is seeking a Supervisor earning £21,400 per annum for a 30-hour week. You’ll be the store’s strong right hand, leading shifts and helping to keep the unit running smoothly every day.

Deliver exceptional service, uphold food safety and safety standards, and act as a brand ambassador for Costa Coffee at Swansea Services. The role includes development opportunities, staff discounts, and a generous annual bonus to reward performance.