Café Shift Leader: Growth, Service & Impact

Moto Hospitality; Chippenham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Staff discount up to 60%

Pension

Sick pay

Maternity and paternity pay

Life assurance

Funded qualifications

Job summary

Moto Hospitality is seeking a Supervisor for Costa at Chippenham, Wiltshire. You will be the strong right hand to the Store Manager, leading shifts, guiding a team, and ensuring smooth daily operations at a busy Costa site.

You will champion excellent customer service, uphold safety standards, and drive improvements. The role offers development opportunities and a competitive annual salary with an attractive benefits package.

Qualifications

• Experience leading or supervising teams within retail, hospitality, catering, or customer service.
• Passion for delivering a memorable customer experience.
• Strong communication skills and comfortable making decisions.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Lead shifts and ensure smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued and empowered.
• Maintain outstanding food safety, health & safety, and compliance standards at all times.
• Monitor performance through key metrics and drive continuous improvement.
• Act as a role model for Costa's values and service standards.

Skills

Team leadership

Customer service

Communication

Decision making

Initiative

Job description

Moto Hospitality is seeking a Supervisor for Costa at Chippenham, Wiltshire. You will be the strong right hand to the Store Manager, leading shifts, guiding a team, and ensuring smooth daily operations at a busy Costa site.

You will champion excellent customer service, uphold safety standards, and drive improvements. The role offers development opportunities and a competitive annual salary with an attractive benefits package.