Shift Leader – Bonus, Flexible Hours & Growth

Moto; Swansea; Sur place; GBP 19 000 - 24 000; Plein temps

Avantages offerts par ce poste

Annual bonus up to £3,445pa

Colleague discount up to 55%

Enhanced benefits: pension, sick pay,

Funded qualifications and development

Résumé du poste

Moto at Swansea Services is seeking a Supervisor to act as the strong right hand to the Store Manager. This role is 30 hours per week with a salary of £21,400 per annum, working on site in Swansea.

You will lead shifts, deliver excellent customer service, and uphold brand standards across coffee and beverages. You will develop leadership, drive performance, and help maintain safety and compliance, with development opportunities and a strong team culture.

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service.
• Passion for delivering a memorable customer experience.
• Great communication skills and be comfortable making decisions.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsabilités

• Lead shifts with confidence, ensuring smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered.
• Maintain outstanding food safety, health & safety, and compliance standards at all times.
• Monitor performance through key metrics and take action to drive continuous improvement.
• Act as a role model for Costa's values, service standards, and ways of working.

Connaissances

Team leadership

Customer service

Communication

Decision making under pressure

Description du poste

Moto at Swansea Services is seeking a Supervisor to act as the strong right hand to the Store Manager. This role is 30 hours per week with a salary of £21,400 per annum, working on site in Swansea.

You will lead shifts, deliver excellent customer service, and uphold brand standards across coffee and beverages. You will develop leadership, drive performance, and help maintain safety and compliance, with development opportunities and a strong team culture.