Shift Leader: Inspire Teams, Elevate Guest Experience

QSRP; Coventry; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Discount

13.21 per hour

Online discounts

Health plans

Pension plan

Diploma program

Cycle to work

Mortgage advice

Wellbeing support

Wages in advance

Career development

Incentive schemes

Free meals on shift

Job summary

Chopstix is seeking a Team Leader to lead from the front, manage shifts, and ensure excellent customer experiences in a fast-paced setting. As a key holder, you’ll run shifts, support daily store operations, and collaborate with the management team to drive performance and standards.

You’ll coach and inspire your team, foster a culture of teamwork, and ensure every customer leaves with a flavourful experience. Flexibility for evenings and weekends is essential.

Qualifications

• Experience in hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• The ability to take ownership of shifts and make decisions when needed.
• A passion for delivering great customer service and memorable experiences.
• A hands-on approach, with the flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• A positive attitude, high standards, and a desire to grow with the business.

Responsibilities

• Lead from the front and manage daily shifts to ensure smooth operation.
• Coach and develop team members to deliver top service and quality food.
• Collaborate with management to drive performance and standards.
• Handle customer feedback and resolve issues with a solutions-focused approach.

Skills

Leadership

Team development

Customer service

Decision making

Flexible scheduling

Communication

Hospitality experience

Job description

Chopstix is seeking a Team Leader to lead from the front, manage shifts, and ensure excellent customer experiences in a fast-paced setting. As a key holder, you’ll run shifts, support daily store operations, and collaborate with the management team to drive performance and standards.

You’ll coach and inspire your team, foster a culture of teamwork, and ensure every customer leaves with a flavourful experience. Flexibility for evenings and weekends is essential.