Shift Leader: Drive Great Service & Team Wins

QSRP; Birmingham; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

50% Employee Discount

Hourly rate up to £13.21 ph

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Meals on Shift

Job summary

Chopstix is recruiting a Team Leader to lead from the front, guide shifts, and support daily store operations. You will work closely with the management team to drive performance, coach your team, and ensure a high standard of customer service and a memorable dining experience.

You will lead across all areas of the store, maintain great food and service, and keep every shift running smoothly in a fast-paced environment. We value energy, teamwork, and a hands-on approach from our leaders.

Qualifications

• Experience in hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions when needed.
• Passion for delivering great customer service and memorable experiences.
• Hands-on approach with flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• Positive attitude, high standards, and a desire to grow with the business.

Responsibilities

• Lead from the front and set the tone every shift.
• Run shifts, support smooth day-to-day operation of the store, and work with management to drive performance.
• Coach and inspire your team to foster teamwork and deliver a flavour-packed customer experience.
• Lead across all store areas to ensure great food and service and keep shifts running smoothly.

Skills

Leadership

Team coaching

Shift ownership

Customer service

Communication

Flexibility

Job description

Chopstix is recruiting a Team Leader to lead from the front, guide shifts, and support daily store operations. You will work closely with the management team to drive performance, coach your team, and ensure a high standard of customer service and a memorable dining experience.

You will lead across all areas of the store, maintain great food and service, and keep every shift running smoothly in a fast-paced environment. We value energy, teamwork, and a hands-on approach from our leaders.